- We run your applications, you run your business!
App & Infrastructure Management Services
L1-L4
Support Levels
24/7
Global Coverage
99.9%
SLA Compliance
- Our Offerings
Comprehensive App & Infra Management
L1-L4 Support
Comprehensive multi-tier support from helpdesk to architecture, ensuring all technical needs are met with expertise and efficiency.
- 24/7 Helpdesk
- Incident Resolution
- Problem Management
- Expert Escalation
Optimization & Evolution
Continuous improvement of your applications through performance tuning, feature enhancements, and technology upgrades.
- Performance Tuning
- Feature Enhancements
- Tech Debt Reduction
- Modernization
Change Management
Structured approach to managing changes with minimal risk, ensuring smooth transitions and stakeholder alignment.
- Impact Analysis
- Release Planning
- Rollback Procedures
- Documentation
Application Monitoring
Real-time monitoring and alerting to ensure optimal application health, performance, and availability.
- Real-time Alerts
- Health Dashboards
- APM Integration
- SLA Tracking
Performance Management
End-to-end performance optimization ensuring your applications deliver exceptional user experiences.
- Load Testing
- Bottleneck Analysis
- Capacity Planning
- Optimization
Training Services
Comprehensive training programs to upskill your team on applications, processes, and best practices.
- User Training
- Admin Training
- Process Training
- Certification
- Business Services
Strategic Business Services
Strategically located across the globe to serve you better with local expertise and round-the-clock support.
- 40% Efficiency Gain
- 99.9% Update
Utilize our knowledgeable DevOps, SRE, and QA services to maximize your operations. Receive personalized updates on your progress through monthly and quarterly dashboards.
- DevOps Process Optimization
- Quality Assurance Excellence
- Quarterly Business Reviews
- SRE Best Practices Implementation
- Monthly Performance Dashboards
- Continuous Improvement Cycles
- 3x Faster Delivery
- 100% On-time
KEY CAPABILITIES
- Agile Program Governance
- Stakeholder Management
- Resource Optimization
- Scrum-based Delivery
- Risk & Issue Tracking
- Milestone Management
- Technical Services
Expert Technical Services
IT Service Management
- L1-L4 Support
Strategically located across the globe to serve you better with local expertise and round-the-clock support.
- Initial troubleshooting to complex problem resolution
- SLA-based AMS framework
- Dedicated team proficient across various ERPs
- Global follow-the-sun support model
- 24/7 incident resolution available
Dedicated Support Developers
- L3 Specialists
KEY BENEFITS
- Dedicated development resources
- Timely maintenance activities
- Effective enhancement implementation
- L3 specialist collaboration
- Code review and quality assurance
- Service Capabilities
Personalized Managed Services For Your Needs
Explore our core service packages and comprehensive range of adaptable support services, each one customized to match your unique requirements.
- Root Cause Analysis
- Triage
- Helpdesk
- Admin
- Knowledge Base
- Campaign Management
- Content Creation
- Insights & Attribution
- ITIL
- Agile Scrum
- SLA Management
- Development
- Architecture
- Data Management
- Program Leadership
- Assessments
- Health Checks
- Release Management
- DevOps
- Monitoring & Alerts
- QA Testing
- Automated Testing
- Security
- UAT
- Global Experts
Experts in Global Managed Services
Solution Architects
Available 24/7
Technical Architects
Available 24/7
Program Managers
Available 24/7
Developers
Available 24/7
DevOps Specialists
Available 24/7
Business Process Analysts
Available 24/7
QA Agents
Available 24/7
Service Delivery Managers
Available 24/7
Manager on Duty
Available 24/7
- Infrastructure Management
Infrastructure Management Services
Reduced IT Spending
No worry about costs to hire and train IT personnel on newest innovations in technology.
Operational Improvement
Access to cutting-edge tools, sophisticated techniques, and technical know-how.
Infrastructure Analysis
Thorough examination of your IT infrastructure to identify and resolve operational problems.
- Infrastructure Expertise
Other Technical Services We Provide
Enterprise Systems
Windows & Linux Support
- Data centers integration, maintenance, support and migration
- Enterprise Systems/Application (ECC, CRM) integration, migration, maintenance and support
- Directory Services integration, monitoring, upgrade
Network & Security
Windows & Linux Support
- Failover network design, policy, implementation and configuration
- Network Performance Analysis
- Firewall configuration and monitoring
- LAN and VPN Support
- IDS/IPS and Firewall integration and configuration
Server Management
Windows & Linux Support
- 24/7 server monitoring, updating and patching
- Backup and Recovery (including setting up DR)
- Performance Optimization
Data & Databases
Windows & Linux Support
- End-to-end design and implementation
- Performance tuning
- Configuration, administration, monitoring
Cloud Services
Windows & Linux Support
- Private and hybrid cloud infrastructure design and integration
- Maintenance, security audit and support
- Private, public and hybrid cloud infrastructure administration
- Key Benefits
Why Choose NeuralForge AMS?
Cost Efficiency
Reduce operational costs by up to 40% with our streamlined managed services and optimized resource utilization.
24/7 Support
Round-the-clock global support with follow-the-sun model ensuring your systems never go unsupported.
Rapid Response
Quick incident resolution with SLA-backed response times and expert escalation paths.
Continuous Improvement
Ongoing optimization through monthly dashboards, quarterly reviews, and proactive recommendations.
Enterprise Security
Comprehensive security monitoring, vulnerability management, and compliance adherence.
Scalable Solutions
Flexible engagement models that scale with your business needs without long-term commitments.
- Key Use Cases
Industry Solutions
Core Banking AMS
24/7 support for core banking applications with strict SLA compliance and regulatory adherence.
- Zero-downtime operations
- Audit compliance
E-commerce Platforms
Peak-season ready support for e-commerce platforms with scalability and performance focus.
- Peak handling
- Cart optimization
ERP Support
Comprehensive SAP/Oracle ERP support with focus on production continuity and process optimization.
- Production uptime
- Process efficiency
Agri-Tech Systems
Support for precision farming applications, IoT platforms, and supply chain systems.
- ERP Optimization
- IoT integration
- Supply chain visibility
Clinical Systems
HIPAA-compliant support for EHR/EMR systems ensuring patient data security and system availability.
- HIPAA compliance
- Patient safety
Energy Operations
IT/OT convergence support for SCADA, ERP, and operational systems with HSE compliance.
- IT/OT integration
- HSE compliance
- Engagement Models
Flexible Engagement Models
- Dedicated Team
A dedicated team exclusively focused on your applications and infrastructure. They become an extension of your organization, deeply understanding your systems, processes, and business context.
- Exclusive team assignment
- Deep domain expertise
- Seamless integration
- Long-term partnership
- Shared Services
Cost-effective support model where our expert pool handles your applications alongside other clients. Perfect for standard applications with predictable support needs.
KEY BENEFITS
- Cost optimization
- Access to diverse expertise
- Flexible capacity
- Standard SLAs
- Hybrid Model
Combine dedicated resources for critical systems with shared services for standard applications. Get the best of both worlds—deep expertise where it matters most and cost efficiency elsewhere.
KEY BENEFITS
- Tiered support
- Optimized costs
- Flexible allocation
- Scalable resources
- Get Started
Ready to Streamline Your IT Operations
- Start Your Journey
Ready to Optimize Your IT Operations?
- Free consultation with AMS experts
- L1-L4 support across all tiers
- Follow-the-sun 24/7 global coverage
- Dedicated account and service delivery manager