loader
sales@metaplore.com
AA Business Centre, Shenoy Nagar, Chennai
+91-44 4213 4303

We receive both information that is directly provided to Us, such as personal information You provide when You visit the Website, and information that is passively or automatically collected from You, such as information collected from the browser or device You used to access Our Website or Services. In this Privacy Policy, we refer to all this as the ‘User Information’. To explain further,

You Provide To Us. There are portions of this Website where We may need to collect personal information from You for a specific purpose. For e.g. You can register, apply for partner services, seek out enabler connects. In the course of these various offerings, We often seek to collect from You various forms of information, such as: name, address, e-mail address, telephone number, fax number and business details. At some instances, You may also be able to submit Information about your business plan. For example, You might submit answers specific to your business / idea for an innovation challenge or hunt posted on the portal.

Information That is Automatically Collected. In general, You can visit this Website without telling Us who You are or revealing any information about Yourself. We, and Our third party service providers or other partners (collectively ‘Partners’) may use automated means to collect various types of Information about You, Your computer or other device used to access Our Website. A representative, non-exhaustive list of the types of automatically collected information may include: network or Internet protocol address and type of browser You are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system You are using, (e.g., Microsoft Windows or Mac OS), mobile network, device identifiers, device settings, browser settings, the web pages of the Website You have visited, Website visited before and after You visited our Website, the type of handheld or mobile device used to view the Website (e.g., iOS, Android), location information, and the content and advertisements You have accessed, seen, forwarded and/or clicked on. Please see our Section titled Cookies, for more information about how the foregoing Information may be collected and used.

 

EU DATA SUBJECT RIGHTS:

If you are a resident in the EU, you may have certain rights in relation to the Customer Data we hold about you, which we detail below. Some of these only apply in certain circumstances where (MSPL) is holding authority of the data and legally/contractually allowed as per the local laws as set out in more detail below. We also set out how to exercise those rights.

These rights include:

  • The right of access
  • The right of data portability
  • The right of rectification
  • The right of erasure
  • The right to restrict processing
  • The right to object
Please note that we will require you to provide us with proof of identity and address before responding to any requests to exercise your rights. We must respond to a request by you to exercise those rights without undue delay and at least within one (1) month (although this may be extended by a further two (2) months in certain circumstances). To exercise any of your rights, please contact us at privacy@metaplore.com
Complaints
In the event that you wish to make a complaint about how we process your Customer Data, please contact us and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with your data protection authority.
A. Access
You have the right to know whether we process Customer Data about you, and if we do, to access Customer Data we hold about you and certain information about how we use it and who we share it with. If you require more than one copy of the Customer Data we hold about you, we may charge an administration fee. We may not provide you with certain Customer Data if providing it would interfere with another’s rights (e.g. where providing the Customer Data we hold about you would reveal information about another person) or where another exemption applies.
A. Portability
You have the right to receive a subset of the Customer Data we collect from you in a structured, commonly used, and machine-readable format and a right to request that we transfer such Customer Data to another party. The relevant subset of Customer Data is data that you provide us with your consent or for the purposes of performing our contract with you. If you wish for us to transfer the Customer Data to another party, please ensure you detail that party and note that we can only do so where it is legally, contractually, and technically feasible. We are not responsible for the security of the Customer Data, its transmission, or its processing once received by the third party. We also may not provide you with certain Customer Data if providing it would interfere with another’s rights (e.g. where providing the Customer Data we hold about you would reveal information about another person).
C. Correction
You have the right to correct any Customer Data held about you that is inaccurate. MSPL reserves the right to charge a reasonable administrative fee for this service. Please note that whilst we assess whether the Customer Data we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below. To exercise any of your rights, please contact us at privacy@metaplore.com
D. Erasure
You may request that we erase the Customer Data we hold about you in the following circumstances:
  • You believe that it is no longer necessary for us to hold the Customer Data we hold about you
  • We are processing the Customer Data we hold about you on the basis of your consent you wish to withdraw your consent and there is no other ground under which we can process the Customer Data
  • We are processing the Customer Data we hold about you on the basis of our legitimate interest and you object to such processing. Please provide us with detail as to your reasoning so that we can assess whether there is an overriding interest for us to retain such Customer Data
  • You no longer wish us to use the Customer Data we hold about you in order to send you promotions, special offers, marketing, and lucky draws or
  • You believe the Customer Data we hold about you is being unlawfully processed by us.
Also, note that you may exercise your right to restrict our processing of the Customer Data whilst we consider your request as described below. Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure. However, we may retain the Customer Data if there are valid grounds under law for us to do so (e.g., for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Please note that after deleting the Customer Data, we may not be able to provide the same level of servicing to you as we will not be aware of your preferences. Where you have requested that we erase Customer Data that we have made public and there are grounds for erasure, we will use reasonable steps try to tell others that are displaying the Customer Data or providing links to the Customer Data to erase the Customer Data too. To exercise any of your rights, please contact us at privacy@metaplore.com
E. Restriction of Processing to Storage Only

You have a right to require us to stop processing the Customer Data we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the Customer Data, we may use it again if there are valid grounds under data protection law for us to do so (e.g. for the defence of legal claims or for another’s protection).

You may request we stop processing and just store the Customer Data we hold about you where

  • You believe the Customer Data is not accurate, for the period it takes for us to verify whether the Customer Data is accurate
  • We wish to erase the Customer Data as the processing we are doing is unlawful but you want us to just store it instead
  • We wish to erase the Customer Data as it is no longer necessary for our purposes but you require it to be stored for the establishment, exercise, or defence of legal claims; or
  • You have objected to us processing Customer Data we hold about you on the basis of our legitimate interest and you wish us to stop processing the Customer Data whilst we determine whether there is an overriding interest in us retaining such Customer Data.
F. Objection

At any time, you have the right to object to our processing of Customer Data about you in order to send you promotions, special offers, and marketing messages, including where we build profiles for such purposes and we will stop processing the Customer Data for that purpose.

You also have the right to object to our processing of Customer Data about you and we will consider your request in other circumstances as detailed below by contacting privacy@metaplore.com referencing: Data Subject Rights.

You may object to where we are processing the Customer Data we hold about you (including where the processing is profiling) on the basis of our legitimate interest and you object to such processing.

Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or if we need to process it in relation to legal claims. Also, note that you may exercise your right to request that we stop processing the Customer Data whilst we make the assessment on an overriding interest. Please refer to the para with the heading “Restriction of Processing to Storage Only” under Section 7.

What information do we collect about you?
We collect information when you enquire on our website, mobile site, official social media channels, customer contact centre, authorized agents and affiliates, such as your contact details. In addition, we collect device and technical information from you when you use our website or mobile site.
How will we use the information about you?
We use your information to fulfil our and tailor our products, send responses to queries and services to your preferences to provide the best service possible. In addition, we use your information to market our products and services to you, and those of our group companies, partners and agents (with your consent where required by applicable law).
Who do we share your information with?
We use these third parties’ services solely to process or store your information for the purposes described in this Privacy Policy. We also share your information with strategic alliance partners and other carriers who help us to provide our services and our stations and with government bodies as required by law.
Where do we process your information?
Our information infrastructure is cloud-based and outsourced. We process your information on the need basis to fulfil the business requirements.
How long do we keep hold of your information?

MSPL will retain Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, and for satisfying any legal, business, accounting or reporting requirements or as required by relevant laws. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For European Union (“EU”) residents, we will endeavour to delete data within thirty (30) days of a request for erasure or contact you if it will take longer.

How can I exercise my rights over my information?
You may have various rights in relation to your data.
Dispute Resolution
If you have any concerns or complaints, please contact us at the addresses mentioned in “Contact us”.
Office Address
1st Floor, No.1, MSP Towers, Vasanth Nagar, Udayanpatti Road, K K Nagar,
Trichy – 620 021
Need Help ? Reach Us