Elevating your business with seamless applications and robust infrastructure management

Application &
Infrastructure Management

We run your applications, you run your business!

Application Management Services

Your corporate application operates more effectively when it is supported by a knowledgeable and capable staff.

Metaplore's Managed Support Services experts can help you stay ahead of the curve in the quickly changing world of technology today by streamlining your live or in-production processes. We use a Scrum process-oriented methodology to increase productivity, ensure stability, improve support reliability, and enable quick implementation of new business needs.

Our solutions are flexible since we recognize that all businesses have distinct needs whether it comes to IT support or campaign services. Our managed services go beyond conventional IT service management, regardless of your industry. Our all-inclusive service package, which includes scalable approaches and worldwide best practices, keeps your maintenance chores on track and your operations optimized.

Our Offerings

We provide L1-L4 support, optimization and evolution, change management, application monitoring and performance management, and training services as part of our AMS offerings.

We offer a comprehensive framework for AMS that is based on SLAs. Our dedicated AMS team is well-versed in the nuances of AMS across numerous ERPs and sectors of the industry.

Business Services

Business Optimization

Utilize our knowledgeable DevOps, SRE, and QA services to maximize your operations. Utilize our monthly and quarterly dashboards to receive personalized updates on your progress.

Program Management

Use our knowledgeable staff to effectively manage your program and schedule. To guarantee your success, we apply the best practices and scalable Scrum-based approaches.

Technical Services

IT Service Management

Comprehensive IT Service Management from L1 to L4 Support, ensuring all your technical needs are met with expertise and efficiency. From initial troubleshooting to complex problem resolution, we've got you covered. Also, Our incident resolution team offers L1 and L2 support on a follow-the-sun, global basis, with 24/7 options available

Our AMS framework is thorough and SLA-based, staffed by a dedicated team proficient in the intricacies of AMS across various ERPs and industry sectors

Dedicated Support Developers

With our committed development teams, make sure your maintenance activities are completed on time and your enhancements are implemented effectively. To satisfy your needs, our L3 professionals will be available in case if there is need for a collaboration.

Personalized Managed Services Priorities for Your Particular Business Requirements

Explore our core service packages, which include Program Management, Business Optimization, IT Service Management, and Dedicated Support Developers, to learn more about our extensive array of adaptable support services. Examine our areas of specialization and make use of our comprehensive range of solutions, each one customized to match your unique needs.

  • Root Cause Analysis
  • Triage
  • Helpdesk
  • Admin
  • Knowledge Base
  • Campaign Management
  • Content Creation and Entry
  • Insights and Attribution
  • ITIL
  • Agile Scrum Methodology
  • SLA Terms and adherence
  • Development
  • Architecture
  • Data Management
  • Program Leadership
  • Assessments
  • Health Checks
  • Release Management
  • DevOps
  • Monitoring and Alerts
  • Quality Assurance Testing
  • Automated Testing
  • Security
  • UAT
Experts in Global Managed Services at Your Disposal

We offer flexibility to address every important area of assistance. With locations all across the globe, we guarantee that your company is protected year-round with our knowledgeable Metaplore's support staff

  • Solution Architects
  • Technical Architects
  • Program Managers
  • Developers
  • DevOps Specialists
  • Business Process Analysts
  • QA Agents
  • Service Delivery Managers
  • Manager on Duty

Infrastructure Management Services

The planning, designing, implementing, maintaining, and evolving of IT infrastructure is covered by Metaplore's infrastructure management services. We assist businesses in maintaining the dependability, high availability, and cost-effectiveness of their enterprise systems, networks, and cloud/on-premise infrastructures.

Benefits of Remote Infrastructure Management Service
01
Reduced IT spending
You don't worry about how much it will cost to hire enough employees and train your IT personnel on the newest innovations in technology.
02
Operational improvement
You get access to cutting-edge tools, sophisticated techniques, and technical know-how. Additionally, you receive a thorough examination of your IT infrastructure that aids in identifying and resolving operational problems.Our IT Infrastructure Expertise

Other Technical Services we Provide

Enterprise Systems

  • Data centers integration, maintenance, support and migration.
  • Extensive support to Directory Services (Integration, Monitoring, Upgrade)
  • Enterprise Systems/Application (ECC, CRM) integration, migration, maintenance and support.

Network and Security

  • Failover network design, policy, implementation and configuration.
  • LAN and VPN Support
  • Network Performance Analysis
  • IDS/IPS and Firewall integration and configuration
  • Firewall configuration and monitoring

Server Management (Windows and Linux)

  • 24/7 server monitoring, Updating and Patching.
  • Performance Optimization
  • Backup and Recovery (Including setting up DR)

Data Storages and Databases

  • End-End design and implementation
  • Configuration, administration, monitoring
  • Performance tuning

Cloud

  • Private and hybrid cloud infrastructure design and integration.
  • Private, public and hybrid cloud infrastructure administration, maintenance, security audit and support.
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